COC-Onlineservice

COC application

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	Ordering steps
	1. Login
	2. Registration
	3. Vehicle identification number (VIN)
	4. Your data
	5. Confirmation

The COC ordering service of Volkswagen Konzernlogistik welcomes you.

The Volkswagen Konzernlogistik offer you a COC order service on behalf of the Volkswagen and Audi brands.

With this service you may order COC´s (Certificates of Conformity) through internet for the Audi and Volkswagen brands.

The heading "Service" summarizes important information for ordering COC´s.

Please consult those information thoroughly.

COC are established in german language, only.

Only for COC duplicates the price amounts to 71.40 Euro with 19% VAT inclusive.

Select a language from the website:
(This has no effect on the exhibition language of the COC certificate.)

Data protection

Right of withdrawal

Legal notice

Terms of use

Welcome to Volkswagen Konzernlogistik GmbH & Co. OHG.
Volkswagen Konzernlogistik GmbH & Co. OHG provides the information services listed here on the basis of the general conditions of use relating to the website of Volkswagen Konzernlogistik GmbH & Co. OHG.

Please email us if you have any issues or queries regarding the website of Volkswagen Konzernlogistik GmbH & Co. OHG. See Contact. We hope you enjoy using our website.

1) Performance of and liability for the information services
The information found on this website has been carefully complied by Volkswagen Konzernlogistik GmbH & Co. OHG. The information is not binding. Volkswagen Konzernlogistik GmbH & Co. OHG does not assume any liability for the relevance, accuracy and completeness of the content. Any statements of prices, statutory, legal, and tax regulations and consequences apply solely to the Federal Republic of Germany. We reserve the right to make changes. Binding statements can only be provided in relation to specific enquiries.

2) Links to third-party websites
The website of Volkswagen Konzernlogistik GmbH & Co. OHG may contain links to websites operated by third parties. Volkswagen Konzernlogistik GmbH & Co. OHG does not take ownership of any third-party websites which are accessible via these links, and assumes no responsibility for their content.

3) Permitted use of the services
Laws of copyright, names, trademarks, and other third-party proprietary rights must be complied with during use. For example, the entire website of Volkswagen Konzernlogistik GmbH & Co. OHG is protected, including all images, music, and trademarks. This also applies to the proprietary rights of other Group companies. Any misuse of the services is prohibited.

4) Links to the website of the Volkswagen Konzernlogistik GmbH & Co. OHG
Hyperlinks to the website of Volkswagen Konzernlogistik GmbH & Co. OHG may be placed if:

- The link loads the website in a completely new window, and the target page does not open inside a frame
- Volkswagen Konzernlogistik GmbH & Co. OHG is notified within 24 hours of the hyperlink being placed
- The layout of the hyperlink makes it clear that it is a hyperlink

Links that deviate from this require the consent of Volkswagen Konzernlogistik GmbH & Co. OHG before placement. Volkswagen Konzernlogistik GmbH & Co. OHG reserves the right to refuse the placing of links despite compliance with the above-mentioned obligation.

5) Liability
Volkswagen Konzernlogistik GmbH & Co. OHG is liable only for damage caused by intent or gross negligence. In the event of simple negligence, Volkswagen Konzernlogistik GmbH & Co. OHG is liable only for breach of a fundamental obligation, whereby the amount of compensation is limited to the extent of the foreseeable damages.
Although Volkswagen Konzernlogistik GmbH & Co. OHG makes every effort to ensure that its website is free of viruses, this cannot be guaranteed.

6) Security of messages sent to Volkswagen Konzernlogistik GmbH & Co. OHG
The data contained in emails sent using the contact section of the Volkswagen Konzernlogistik GmbH & Co. OHG website are not encrypted for transmission. No liability is assumed for the confidentiality and protection from tampering of the email content.

7) Changes to the scope of performance and conditions of use
Volkswagen Konzernlogistik GmbH & Co. OHG reserves the right to expand, reduce or change functions of the service, or parts thereof, at any time. The rapid development of the internet requires us to amend these terms of use from time to time. Please always refer to the current version of the terms of use.

8) Applicable law
German law applies to the use of the services and to these terms of use. Wolfsburg is the place of jurisdiction.

Data protection

Wir freuen uns, dass Sie die Website der Volkswagen Konzernlogistik GmbH & Co. OHG, Heßlinger Straße 12, 38436 Wolfsburg, eingetragen im Handelsregister des Amtsgerichts Braunschweig unter der Nr. HRA 100170 („Volkswagen Konzernlogistik GmbH & Co. OHG”) besuchen und bedanken uns für Ihr Interesse an unserem Unternehmen. Die Volkswagen Group Logistics GmbH als geschäftsführende Gesellschafterin ist im Handelsregister des Amtsgerichts Braunschweig unter der Nr. HRB 100045 eingetragen. Der Schutz Ihrer Privatsphäre ist uns besonders wichtig. Im Folgenden informieren wir Sie über die Erhebung, Verarbeitung und Nutzung Ihrer Daten. Dies erfolgt stets im Einklang mit den datenschutzrechtlichen Vorschriften.

Allgemeine Informationen, Protokolldaten
Sie können die Website der Volkswagen Konzernlogistik GmbH & Co. OHG grundsätzlich besuchen, ohne uns mitzuteilen, wer Sie sind. Wir erfahren dann nur automatisch die folgenden Protokolldaten:

Ihre IP-Adresse
das von Ihnen genutzte Betriebssystem und den von Ihnen genutzten Web-Browser
das Datum und die Uhrzeit Ihres Besuchs,
die Websites, die Sie bei uns besucht haben und
die Website, von der Sie uns besuchen.

Erhebung, Verarbeitung und Nutzung Ihrer personenbezogenen Daten
Zu Ihren personenbezogenen Daten gehören Informationen wie Ihr Name, Ihre Adresse, Ihre Telefonnummer oder Ihre E-Mail-Adresse. Personenbezogene Daten werden nur erhoben, verarbeitet und/oder genutzt, wenn Sie uns diese von sich aus, z.B. zur Begründung, inhaltlichen Ausgestaltung oder Änderung eines zwischen Ihnen und uns geschlossenen Vertragsverhältnisses oder der Registrierung für personalisierte Dienste mitteilen. Darüber hinaus erfolgt eine Nutzung Ihrer personenbezogenen Daten nur, wenn Sie zuvor Ihre Einwilligung erteilt haben.

Auf dieser Website können Sie eine Kontaktanfrage stellen. Die in diesem Zusammenhang angegebenen personenbezogenen Daten werden nur für die Erbringung des jeweiligen Dienstes im Umfang Ihrer Einwilligung erhoben, verarbeitet und genutzt.

Ihre Rechte
Sie haben ein jederzeitiges Auskunfts-, Berichtigungs- und Löschungsrecht bezüglich der Verarbeitung und Nutzung Ihrer personenbezogenen Daten. Diese Rechte können Sie gegenüber der Volkswagen Konzernlogistik GmbH & Co. OHG unentgeltlich über die E-Mail-Adresse info-datenschutz@volkswagen.de oder die im Impressum angegebenen Kontaktdaten geltend machen.

Ansprechpartner
Volkswagen Konzernlogistik GmbH & Co. OHG
Heßlinger Straße 12
38436 Wolfsburg
Telefon +49 (5361)9-0
kundenbetreuung@volkswagen.de

Right of withdrawal

You have the right to withdraw from this contract within 14 days without reason.

The withdrawal deadline is 14 days from the day on which you, or a third party named by you other than a carrier, acquired the goods.

To exercise your right of withdrawal, please state your decision to withdraw from the contract clearly (e.g. in a letter, a fax or an email) and send it to us at:

Volkswagen Konzernlogistik GmbH & Co. OHG
Brieffach 911-6912
Abtl. KL-VE/E
38436 Wolfsburg

E-Mail: coc.webservice@volkswagen.de

You can use the sample withdrawal form attached. However, this is not compulsory (see mail attachment Pattern-Cancellation-Form.pdf).

To satisfy the 14-day deadline, it is sufficient to send notice of withdrawal before the deadline expires.

Consequences of withdrawal

If you withdraw from this contract, we are obliged to refund you all payments that we have received from you, including delivery costs (with the exception of additional costs due to a type of delivery you may have chosen other than the cheapest standard delivery we offer). This will be done promptly and, at the latest, within 14 days from the day we receive notice regarding from withdrawal from this contract. We will use the same method of payment for the refund as you used in the original transaction, unless otherwise explicitly agreed with you; under no circumstances will you be charged as a result of this refund. We are entitled to withhold the refund until we have received the goods again or until you have provided evidence that you have sent the goods back (whichever is earlier).

You must return the goods to Volkswagen Konzernlogistik GmbH & Co KG, Brieffach 911-6912, Abtl. KL-VE/E, 38436 Wolfsburg promptly and, in any case, no later than 14 days from the day you informed us of the withdrawal from this contract.

To satisfy the deadline, it is sufficient to send the goods before the deadline of 14 days expires. You bear the direct costs for the return of the goods.
You must only cover any depreciation in value of the goods if this depreciation was a result of any unnecessary treatment of the goods to test their condition, characteristics or function.